Declaration on Accessibility

This declaration on accessibility applies to the website of Governikus GmbH & Co. KG.

As the person responsible for the content - on behalf of the Federal Office for Information Security - we make every effort to make our websites and mobile applications accessible without barriers in accordance with the provisions of the Federal Disability Equality Act (BGG) and the Barrier-free Information Technology Ordinance (BITV 2.0) implementing Directive (EU) 2016/2102.

 

When was the declaration on accessibility drawn up or updated?

This declaration on accessibility (as of 22.09.2020) applies to the version of this website (www.ausweisapp.bund.de) currently available on the internet and is based on a self-assessment carried out between 1.6.2020 and 04.07.2020.

 

To which pages of the website do the findings refer?

In the context of a self-assessment, the following pages were identified and evaluated as representative of the website:

About Governikus (https://www.ausweisapp.bund.de/en/about-us/)
Homepage (https://www.ausweisapp.bund.de/en/ausweisapp2/)
Windows and Mac (https://www.ausweisapp.bund.de/en/download/windows-und-mac/)
Card readers (https://www.ausweisapp.bund.de/en/compatible-devices/card-readers/)
Mobile Phones & Tablets (https://www.ausweisapp.bund.de/en/compatible-devices/mobile-phones-and-tablets/)
Frequently Asked Questions (https://www.ausweisapp.bund.de/en/qa/frequently-asked-questions/)
Questions (https://www.ausweisapp.bund.de/en/qa/questions/)

 

How barrier-free is the offer?

This website is only partially barrier-free, i.e. it only partially meets the requirements of the Barrier-free Information Technology Ordinance (BITV) 2.0.

A total of 60 test steps were carried out to test the accessibility. This results in 11 areas that still show incompatibilities with the BITV 2.0. The majority of these incompatibilities can and will be resolved within the next few weeks. 

 

Which areas are not barrier-free?

The following incompatibilities with BITV 2.0 exist:

Barriers for non-text content

  • Text alternatives are missing for control elements and background graphics. Videos contain visual information that is not accessible to blind people.
  • Concerns BITV test steps 1.1.1a, 1.1.1b and 1.2.3a
  • Action: Text alternatives will be provided.
  • Schedule: Fix in 2020


Barriers to information and relationships

  • Headings and lists are not correctly marked. Emphasis in texts is not implemented by appropriate means. Labels of elements cannot always be determined by a screen reader.
  • Concerns BITV test steps 1.3.1a, 1.3.1b, 1.3.1d and 1.3.1h
  • Action: Headings and lists will be labelled correctly and texts will be highlighted using appropriate means.
  • Schedule: Fix in 2020


Barriers regarding the order

  • Non-visible elements are read out.
  • Concerns BITV test step 1.3.2a
  • Action: Affected elements will be hidden from screen readers.
  • Schedule: Fix in 2020


Barriers for input fields

  • In the case of input fields, assistive technologies cannot determine the purpose.
  • Concerns BITV test step 1.3.5a
  • Measure: Clear programmatic identification of all input fields to enable for the purpose to be determined by assistive technologies.
  • Schedule: Fix in 2020


Barriers to contrasts

  • Texts and operating elements do not have sufficient contrast.
  • Concerns BITV test step 1.4.3a and 1.4.11a
  • Action: The website will be adapted so that texts and operating elements have sufficient contrast.
  • Schedule: Fix in 2020


Barriers when adapting the typeface

  • Text spacing is not customizable
  • Concerns BITV test step 1.4.12a
  • Measure: Text spacing will be made adaptable.
  • Schedule: Fix in 2021


Barriers in operation

  • Displayed contents cannot be closed again. Not all links can be selected with the tab key. Moving contents are not always accessible. On some pages the possibility to skip specific areas is missing. The current position of the focus is not always clear.
  • Concerns BITV test step 1.4.13a, 2.1.1a, 2.2.2a, 2.4.1a and 2.4.7a
  • Action: All content and links will be made accessible for the tab key, areas will be given meaningful area headings and jump links to enable skipping.
  • Schedule: Fix in 2020


Barriers to the meaningfulness of document titles, link texts, headings and captions

  • The general name of the website is missing in page titles. In some links information about file formats and file sizes is missing. Control elements partly have no labeling. The visible labeling of elements is not part of the accessible name.
  • Concerns BITV test step 2.4.2a, 2.4.4a, 2.4.6a and 2.5.3a
  • Action: Page titles are supplemented with the general name of the website and link texts are added with information on file formats and file sizes. Control elements are hidden from the screen reader and accessible names for form fields are added. 
  • Schedule: Fix in 2020


Barriers in the speech output of words in a foreign language

  • Words in other languages are not marked accordingly.
  • Concerns BITV test step 3.1.2a
  • Action: Words in other languages will be marked by adding language attributes to the elements. 
  • Schedule: Fix in 2020


Barriers in navigation

  • Navigation is not consistent: links on the home page open pages in a new tab. The breadcrumb navigation erroneously continues to designate this page as the start page.
  • Concerns BITV test step 3.2.3a
  • Measure: Missing areas are included in the breadcrumb navigation.
  • Schedule: Fix in 2020


Barriers to syntax and programmatic identification of content

  • Checking with the W3C Validator lists errors on the page. This can lead to problems when using assistive technologies. Links and buttons have no names and roles that can be determined programmatically.
  • Concerns BITV test step 4.1.1a and 4.1.2a
  • Action: Errors in nesting, in relation to aria attributes and duplicate IDs will be corrected.    
  • Schedule: Fix in 2020

Barriers with documents

  • Linked PDF documents are not yet barrier-free
  • Action: Future documents will be designed barrier-free. Available and not yet barrier-free documents will be revised.
  • Schedule: Fix in 2021

Report barriers: Contact persons for feedback

Would you like to inform us about existing barriers or ask for information on the implementation of accessibility? Please contact us by e-mail at supportausweisappde or by telephone on 0421 204 95 995 at local rates.

Your enquiries will be processed and answered by our support team from Monday to Friday from 9 am to 5 pm, except for public holidays.

 

Contact the conciliation body

If no satisfactory solution has been found even after your feedback to the above-mentioned contact, you can turn to the conciliation office pursuant to ยง 16 BGG. The BGG conciliation body has the task of supporting out-of-court dispute resolution in conflicts on the issue of accessibility between people with disabilities and federal public bodies. The conciliation procedure is free of charge. No legal assistance is required. Further information on the conciliation procedure and the possibilities for submitting applications can be found at: www.schlichtungsstelle-bgg.de.

You can contact the BGG conciliation office directly at infoschlichtungsstelle-bggde.