Declaration on Accessibility

This declaration on accessibility applies to the website of Governikus GmbH & Co. KG.

As the party responsible for the content - on behalf of the Federal Office for Information Security - we make every effort to make our websites and mobile applications accessible without barriers in accordance with the provisions of the Federal Disability Equality Act (BGG) and the Barrier-free Information Technology Ordinance (BITV 2.0) implementing Directive (EU) 2016/2102.


When was the declaration on accessibility drawn up or updated?

This declaration on accessibility (as of 21.01.2021) applies to the version of this website ( currently available on the internet and is based on a self-assessment carried out between 1.6.2020 and 04.07.2020.


To which pages of the website do the findings refer?

In the context of a self-assessment, the following pages were identified and evaluated as representative of the website:

About Governikus (
Homepage (
Windows and Mac (
Card readers (
Mobile Phones & Tablets (
Frequently Asked Questions (
Questions (


How barrier-free is the offer?

This website is only partially barrier-free, i.e. it only partially meets the requirements of the Barrier-free Information Technology Ordinance (BITV) 2.0.


Which areas are not barrier-free?

The following incompatibilities with BITV 2.0 exist:

Barriers with documents

  • Not all linked PDF documents are barrier-free yet
  • Action: Future documents will be designed barrier-free. Available and not yet barrier-free documents will be revised.
  • Schedule: Fix in 2021


Report barriers: Contact persons

Would you like to inform us about existing barriers or ask for information on the implementation of accessibility? Please contact us by e-mail at supportausweisappde or by telephone on 0421 204 95 995 at local rates.

Your enquiries will be processed and answered by our support team from Monday to Friday from 9 am to 5 pm, except for public holidays.


Contact the conciliation body

If no satisfactory solution has been found even after your feedback to the above-mentioned contact, you can turn to the conciliation office pursuant to ยง 16 BGG. The BGG conciliation body has the task of supporting out-of-court dispute resolution in conflicts on the issue of accessibility between people with disabilities and federal public bodies. The conciliation procedure is free of charge. No legal assistance is required. Further information on the conciliation procedure and the possibilities for submitting applications can be found at:

You can contact the BGG conciliation office directly at infoschlichtungsstelle-bggde.