Workaround for a bug when you use Kaspersky
If you use Kaspersky on your computer, please follow the instruction at https://support.kaspersky.com/13971#block2.
Please place all the checks on the page "exclusions for application" except in the two checkboxes that say "only for...".
Then reboot your computer.
If the problems are not solved, plaese contact the Kaspersky-support: https://support.kaspersky.com//b2c#region2
Kindly note, that if you just deactivate Kaspersky the problem will not be fixed, because the program will still run in the background.
How can I identify myself online?
To use the online identification function, you have to create the following preconditions:
- Online identification function activated
- Order a card reader
- Change Transport-PIN in your personal PIN
(Note: You always need a internet connection for online identification.)
Phone: + 49 (0)421 204 95 -995