General

Which is the current version of AusweisApp2?

Currently the version 1.10.4 (Windows / Mac OS X / macOS) / 1.12.4 (Android) is available for download. You can see your version number in AusweisApp2 in the menu entry "Help" – "About AusweisApp2" / "Version information".

The card reader or the identity card/electronic residence permit is not recognized?

If your card reader or online ID card is not recognized, please check whether the drivers for the device are up to date. If necessary, please install the most recent drivers.

The Requirements page contains a list of supported card readers including links to the websites of the manufacturers.

Note: We, as the manufacturer of the software AusweisApp2, do not have any influence on software updates by third-party providers.

Can the Android app only be downloaded from Google Playstore (with a Google account)?

If you do not have a Google account or do not want to download the Android version of AusweisApp2 from Google Playstore for any other reason, you can send a request to our Support to be sent the apk file of AusweisApp2 for Android. You can then load this version directly to your device.

Please note that in this case you will not receive any automatic updates. For this reason, we do not recommend this approach.

Requirements

CAN, PUK, PIN and Transport PIN – What are they and when do I need them?

Transport PIN
You received a 5-digit transport PIN by mail, which you have to change to a new 6-digit personal PIN. You can do this in AusweisApp2 on the "PIN Management" tab: How to change the (transport) PIN.

CAN
The card access number (CAN) is only required if you have entered the wrong PIN two times. In order to prevent that a wrong PIN is entered for a third time without your consent, thus blocking your card, you have to enter the CAN at this point. The CAN is a 6-digit number that you can find on the front side of your ID card at the bottom right.

PUK
After the wrong PIN was entered three times, the online function of your ID card will be blocked. You can use the PUK that you received with your PIN letter to unblock your ID card. However, the PUK can only be used up to ten times. After entering the PUK, you have to enter the correct PIN.

PIN forgotten
For security reasons, it is not possible to restore the PIN in AusweisApp2. The Bundesministerium des Innern (Federal Ministry of the Interior) offers a lot of information regarding the national identity card on the http://www.personalausweisportal.de/EN/Home/home_node.html pages. You can get a new PIN at the authority where you picked up your ID card for a fee of 6 Euro. Further information is available here: http://www.personalausweisportal.de/EN/Citizens/Electronic-Identification/all-you-need/PIN-PUK/PIN-PUK_node.html.

Transport PIN wrongPlease contact the authority which issued your ID card. They are able to check whether your electronic ID card functions correctly and whether the transport PIN was transmitted wrongly.

How can I change my (transport) PIN / Error "Time exeeded"?

After applying for your ID card, you will receive a letter with information about the online identification function by post. The letter contains your transport PIN, your PUK, and a password for blocking the online identification function. Before you can use your ID card online, you have to replace the 5-digit transport PIN with a 6-digit personal PIN. You can do this free of charge when picking up your ID card, or you can do it later in AusweisApp2 (go to PIN Managerment > Change PIN). This requires a card reader suitable for the online identification function.

In the case of a card reader with a display, enter the transport PIN, and then enter your new PIN twice without having been explicitly pointed out (Enter transport PIN -> OK, enter new PIN -> OK, enter new PIN-> OK). Please note that the time required for the process is one minute.

You can later change your PIN again in AusweisApp2 at any time.

Which screen readers can be used?

AusweisApp2 for the operating system Windows supports the screen reader "JAWS." AusweisApp2 for the operating system OS X supports the built-in screen reader "VoiceOver".

How do I uninstall AusweisApp2 completely?

For Windows

Uninstall AusweisApp2 via:
Start menu>Programs>AusweisApp2>Uninstall. This removes all files and the desktop icon of AusweisApp2 from your computer. For a complete removal you have to delete the following entries manually:

Registry entries:
-    Delete the complete folder Governikus GmbH & Co. KG
-    Delete the entries for AusweisApp2 under HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run

NoScript settings in the Firefox browser:
-    Delete rule, if applicable

For OS X


Delete AusweisApp2 from the applications folder. This removes all files and the desktop icon of AusweisApp2 from your computer. For a complete removal you have to delete the following entries manually:

Delete the file "com.governikus-gmbh-co-kg.AusweisApp2.plist". This file is located in one of the following directories: "$HOME/Library/Preferences/" or "/Library/Preferences/".

Open the tab "Login Items" under "System Preferences" -> "Users & Groups" -> "Current User". Delete the entry "AusweisApp2" from the list.

NoScript settings in the Firefox browser:
-    Delete rule, if applicable

Which operating systems are supported by AusweisApp2?

Windows 7 SP 1 and higher, 8 and 10 as well as OS X 10.9, 10.10, 10.11, macOS 10.12 and Android 4.3 and higher.

Which browsers can be used with AusweisApp2?

The Federal Office for Information Security (BSI - Bundesamt für Sicherheit in der Informationstechnik) has designed the online identification function as a browser-independent call. Due to strict compliance with the corresponding technical guidelines of BSI (BSI TR-03124), the AusweisApp2 is browser-independent and supports all customary browsers. Within the scope of quality assurance the following browsers have been testet: Firefox 54, Chrome 59, Internet Explorer 11, Safari 10.

Which card readers are supported by AusweisApp2?

All card readers certified by the Federal Office for Information Security are supported and tested for use with AusweisApp2. There are also serveral card readers that are not certified but work with AusweisApp2. You can find a list of both certified and non-certified card readers under the menu entry Requirements.

Why are Linux, Windows 10 mobile and iOS not supported by AusweisApp2?

AusweisApp2 was developed for the most common operating systems. Only operating systems with a market share of at least 5% are supported. The market shares of the operating systems are continuously monitored.

Linux and Windows 10 mobile: Unfortunately, the required market share is currently not reached. However, with the provision in July 2017, the software has gone open source, which makes it possible to use and further develop the source code. You can find the source code at www.github.com.

iOS: Achieves the required market share and is being further developed for iOS opertaing systems. AusweisApp2 for iOS can be tested within the field test.

Online identification function

What is the online identification function?

The online identification function of your national identity card or electronic residence permit allows you to prove your identity securely and without any doubt on the Internet, at Bürgerterminals (self-service terminals at your citizen centre) and other terminals. This function also allows you to determine the identity of any party you are dealing with on the Internet. Further information about the online identification function is available on the website of the Federal Ministry of the Interior www.personalausweisportal.de.

Where can I use the online identification function?

There are many services that allow you to use the online identification function. Many administrative authorities offer services to cititzen on the Internet and at self-service terminals. Other service providers are, for example  insurance companies or the German railway company, among others. The complete list of current service providers is available here.

Card readers

Card reader problems?

It may happen that your system does not recognize the connected card reader or identity card. Please download and install the appropriate driver from the card reader manufacturer. Then please restart your system. The card recognition should work then.

Hints for the card reader HID Omnikey 5321:
When using the card reader "HID Omnikey 5321", the card must be removed from the card reader after an authentication or PIN change, otherwise error messages may occur. Please wait a few seconds before replacing the badge.


Android tips for NFC interface

Some supported Android devices report stability problems with the NFC interface. In case your smartphone or tablet no longer reacts to your ID card, we recommend to restart the NFC function. Open "settings" and select NFC settings to disable and restart NFC. Your device should then react to your ID card again.