Information resources and support¶
General information about the national identity card and the electronic residence permit:
- National ID card:
- The Bundesministerium des Innern, für Bau und Heimat (Federal Ministry of the Interior, Building and Community) provides an information portal for the national ID card that is available here:www.personalausweisportal.de
- Electronic residence permit:
- The Bundesamt für Migration und Flüchtlinge (Federal Office for Migration and Refugees) provides information about the electronic residence permit
Information about AusweisApp2 and Support
- Questions and suggestions:
Do you need support in using AusweisApp2? If you have any questions or problems, please read the section “Oft gestellte Fragen” (Frequently Asked Questions – FAQ) that is available here: Questions and suggestions
AusweisApp2: Portal of AusweisApp2:
You can also contact the Support team directly:
- Telephone: +49 421 204 95 995 (local rate, other network charges may vary)
- Fax: +49 421 204 95-11
- E-Mail: support@ausweisapp.de