Information resources and support

General information about the national ID card and the electronic residence permit:

• National ID card:

  The Bundesministerium des Innern, für Bau und Heimat (Federal Ministry of the Interior, Building and Community) provides an information portal for the national ID card that is available here:www.personalausweisportal.de

• Electronic residence permit:

  The Bundesamt für Migration und Flüchtlinge (Federal Office for Migration and Refugees) provides information about the electronic residence permit

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Information about AusweisApp2 and Support:

• Questions and suggestions:

  Do you need support in using AusweisApp2? If you have any questions or problems, please read the section “Oft gestellte Fragen” (Frequently Asked Questions – FAQ) that is available here: Questions and suggestions

• AusweisApp2: Portal of AusweisApp2:

• You can also contact the Support team directly:

  • Telephone: +49 421 204 95 995 (local rate, other network charges may vary)

  • Fax: +49 421 204 95-11

  • E-Mail: support@ausweisapp.de