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Help and Support

Here you will find support for technical problems as well as help and information on setting up and using AusweisApp2.

Woman sitting smiling with headphones in support office

Source: shutterstock.com

Woman sitting smiling with headphones in support office

Getting Help fast: FAQs, Videotutorials and Online Help

Frequently Asked Questions

You have questions about using AusweisApp2? In our Frequently Asked Questions you will get a prompt answer on many topics. Feel free to take a look there.

Videotutorials

To make it as easy as possible for you to use the eID function and AusweisApp2, we have also created some videotutorials - for example, explaining how to use a smartphone as a card reader, how to set up and use AusweisApp2, and how to use PIN, CAN, and PUK.

Online Help

For more detailed information and explanations on topics such as installation, use or settings of AusweisApp2, please visit our online help. It is available for the operating systems Windows and MacOS.

Questions, Suggestions and Error Reports

One of your questions could not get answered yet, you want to make a suggestion or report an error? In this case our support team is exactly the right person to contact!

For reporting errors, please use the form below. 

For any other concerns, please send us an e-mail or contact us by phone.

Contact our Support Team

support@ausweisapp.de 

0421 / 204 95 - 995 (local rate)

We are here for you from Monday to Friday from 9 am to 5 pm, except for public holidays.

You would like to report an error?

Simply use this form to do so.

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