Frequently Asked Questions
You have questions about using AusweisApp2? In our Frequently Asked Questions you will get a prompt answer on many topics. Feel free to take a look there.
To make it as easy as possible for you to use the eID function and AusweisApp2, we have also created some videotutorials - for example, explaining how to use a smartphone as a card reader, how to set up and use AusweisApp2, and how to use PIN, CAN, and PUK.
For more detailed information and explanations on topics such as installation, use or settings of AusweisApp2, please visit our online help. It is available for the operating systems Windows and MacOS.
Contact our Support Team
0421 / 204 95 - 995 (local rate)
We are here for you from Monday to Friday from 9 am to 5 pm, except for public holidays.