Accessibility Statement of the Software AusweisApp2

White keyboard with green key for accessibility
White keyboard with green key for accessibility

This accessibility statement applies to the software AusweisApp2 available at The software was tested on the Android, iOS and Windows platforms.

As the party responsible for the software - on behalf of the German Federal Office for Information Security - we strive to make our software accessible in accordance with the provisions of the Federal Disability Equality Act (BGG) and the Barrier-Free Information Technology Ordinance (BITV 2.0) implementing Directive (EU) 2016/2102.

When was the accessibility statement created or updated?

This accessibility statement (as of 11.08.2022) applies to the software AusweisApp2 and is based on a self-assessment carried out in the period from 18.07.2022 to 08.08.2022 based on the current draft (as of 10.06.2022) of the BIK BITV test for mobile apps (

How accessible is the application?

The application is only partially accessible. It only partially meets the requirements of the Barrier-Free Information Technology Ordinance (BITV) 2.0.

Which areas are not accessible?

The following incompatibilities with BITV 2.0 exist:

Barriers to non-text content

  • Text alternatives are sometimes misleading for control elements. Text alternatives for animations are missing in some places.
  • Concerns BITV test steps 11.1.1a und
  • Measure: Information-carrying non-text content is made accessible.
  • Timeline: Fix in 2022

Barriers to labeling content

  • Headings are not always marked as such. Screen readers cannot always read text elements. The order of elements sometimes deviates from the logical order.
  • Concerns BITV test steps, und
  • Measure: Headings will be clearly marked, screen readers will be enabled to read out text elements, the logical order of elements will be marked accordingly.
  • Timeline: Fix in 2022

Barriers to contrast and visual implementation

  • Not all content is usable without reference to sensory features. Screen orientation limitations exist. Not all content is accessible without color. Texts and control elements do not always have sufficient contrast.
  • Concerns BITV test steps,, and 11.4.11
  • Measure: Content is made accessible without reference to sensory characteristics of colors, screen orientation limitations are addressed, and contrasts are sufficiently increased.
  • Timeline: Fix in 2022

Barriers to font customization

  • Text cannot be enlarged to 200%. Custom settings for colors or font size are not applied.
  • Concerns BITV test steps and 11.7
  • Measure: The ability to enlarge text is improved and user-defined settings for colors or font size are adopted.
  • Timeline: Fix in 2022

Barriers to operation

  • While scrolling, the screen reader delivers no status. The application has limitations regarding keyboard operability. Moving content cannot be turned off. The order of keyboard operation is not always coherent. The current position of the focus is not always clear. The main language of the software is not specified. Name-Role-Value of control elements are not always available. Accessibility services and interfaces of the operating system are not used for all control elements. Properties of control elements are sometimes not available via screen reader.
  • Concerns BITV test steps 5.6.1,,,,,,, und
  • Measure: Operability barriers will be fully addressed.
  • Timeline: Fix in 2022

Barriers regarding documentation and documents

  • The available documentation for the software is not accessible. Documents that can be created with the software are not barrier-free.
  • Concerns BITV test steps 12.1.2 and 5.4
  • Measure: The documentation for the software and documents that can be created with the software are made available barrier-free.
  • Timeline: Fix in 2022

Report barriers: Contact persons

Would you like to report existing barriers or request information on implementing accessibility? Please contact us by email at or by phone at 0421 204 95 995 at local rates.

Your inquiries will be processed and answered by our support team from Monday to Friday between 9:00 am and 5:00 pm. Public holidays are excluded.

Contact the conciliation body

If no satisfactory solution has been found even after your feedback to the above-mentioned contact, you can turn to the conciliation office pursuant to § 16 BGG. The BGG conciliation body has the task of supporting out-of-court dispute resolution in conflicts on the issue of accessibility between people with disabilities and federal public bodies. The conciliation procedure is free of charge. No legal assistance is required. Further information on the conciliation procedure and the possibilities for submitting applications can be found at:

You can contact the BGG conciliation office directly at