This accessibility statement applies to the version 2.4.0 of the AusweisApp available at www.ausweisapp.bund.de.
As the party responsible for the software - on behalf of the German Federal Office for Information Security - we strive to make our software accessible in accordance with the provisions of the Federal Disability Equality Act (BGG) and the Barrier-Free Information Technology Ordinance (BITV 2.0) implementing Directive (EU) 2016/2102.
When was the accessibility statement created or updated?
This accessibility statement (as of 30.10.2025) applies to version 2.4.0 of the software and is based on a self-assessment carried out on the basis of the current BIK BITV test for mobile apps (https://bitvtest.de/pruefverfahren/bitv-20-app).
How accessible is the application?
The application is completely barrier-free. All requirements of the Barrier-Free Information Technology Ordinance (BITV 2.0) are met.
Report barriers: Contact persons
Should you nevertheless encounter any barriers or require information on the implementation of accessibility, please contact us directly at the following email address: barrieren.ausweisapp@governikus.de.
Contact the conciliation body
If no satisfactory solution has been found even after your feedback to the above-mentioned contact, you can turn to the conciliation office pursuant to § 16 BGG. The BGG conciliation body has the task of supporting out-of-court dispute resolution in conflicts on the issue of accessibility between people with disabilities and federal public bodies. The conciliation procedure is free of charge. No legal assistance is required. Further information on the conciliation procedure and the possibilities for submitting applications can be found at: schlichtungsstelle-bgg.de
You can contact the BGG conciliation office directly at info@schlichtungsstelle-bgg.de.